Refund policy

If you have any concerns, email connect@wildcard-sue.com.au, and we'll work together to find a solution.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To start a return process, please email connect@wildcard-sue.com.au and let us know that you need to return something. If your return is accepted, we’ll let you know how to send the items back to us. 

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds:We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.